Pacesetter Financial Group, LLC has developed and implemented a Business Continuity Plan to protect our business and your interests during a significant business disruption. A significant business disruption could include a building fire, a tornado, a power outage, or various other natural or man-made disasters. Our plan includes:
- Data back-up and recovery
- Critical systems checks and alternatives
- Financial and operational assessments
- Alternative communications with you, our employees, and our regulators
- Alternative office space
- Critical supplier, contractor, bank, and counter-party impact
- Regulatory reporting
- Prompt access to your funds and securities if we are unable to continue operations
In a significant business disruption to only our company or building, we will transfer our operations to a local site, as needed. Our goal is to resume operations within 24 to 48 hours.
In a significant business disruption to our business district, city, or region, we will transfer our operations to a site outside the affected area. Our goal is to resume operations within 1 to 2 weeks.
In case of significant business disruption, our goal is to resume contact with clients through website updates and /or telephone forwarding services within 3 hours, during normal business hours.
Our ability to meet the above timelines will depend upon whether our employees and their families have sustained injury and /or personal property damage.
If during or after a significant business disruption you cannot contact us as you usually do at 217-735-1576, please go to our website at www.pacesetterfinancial.com, or our sister company’s website at www. jmabbott.com for contact instructions.
If you continue to be unable to reach us, and you need access to your TD Ameritrade or Charles Schwab & Co., Inc. account, please contact TD Ameritrade through its website at www.advisorclient.com or by telephone at 1-800-431-3500, or the Schwab Alliance through its website at client.schwab.com or by telephone at 800-515-2157. TD Ameritrade or Schwab can instruct you on how to gain prompt access to your funds and securities, including placing buy and sell orders, issuing checks and wires from your account, or transferring funds via a pre-existing transfer link.
If you are a plan participant, sponsor, or administrator for a company-sponsored 401(k) plan needing assistance but unable to reach us, please contact Newport Group through their website at www.newportgroup.com, or by telephone at 844-749-9981, or contact Aspire Financial Services through their website at www.aspireonline.com, or by telephone at 866-634-5873. Plan administrators and sponsors may also contact Benefit Planning Consultants, Inc., through their website at www.bpcinc.com, or by telephone at 800-355-2350, for plan administration assistance.